Follow the on-screen instructions during the checkout process. You can correct any data, add or remove products from your cart, or cancel the order at any time before confirming it. The order is formalized when you click the "Pay" button.

Once confirmed, you will see a confirmation page and receive an email with the order summary, purchase terms, shipping costs, and information about the right of withdrawal.

For any questions, please write to us at info@flowelbrand.com.

Please check your spam or junk mail folder. If it's not there, write to us at info@flowelbrand.com indicating the name and email you used to place the order, and we'll locate it right away.

Write to us at info@flowelbrand.com indicating:

• Your order number
• The name of the affected product
• A description of the defect
• Photos of the towel or sarong from all angles and of the specific defect
• Whether you prefer a refund or a replacement item

Write to us at info@flowelbrand.com with your order number and a photo of the item received. Our team will tell you how to proceed.

Orders are processed almost immediately with our logistics, so modification options are limited. Please write to us as soon as possible at info@flowelbrand.com with your order details and we will try to assist you.

FLOWEL is not responsible for address errors once the package has left our facilities.

Upon receiving the package, please check that the packaging is in perfect condition. If it shows signs of being opened or tampered with, do not accept it and notify us at info@flowelbrand.com.

When your order leaves our warehouse, you will receive an email with a tracking number and a link to check the real-time status of your shipment.

You have the right to return your order within 14 calendar days from the date of receipt, without justification, in accordance with European regulations (Directive 2011/83/EU) and Royal Legislative Decree 1/2007.

For the return to be accepted, the product must meet the following conditions:

• Unused, unwashed, and with original tags intact
• In its original packaging and with suitable packaging conditions

The right of withdrawal does not apply to personalized or custom-made products according to customer specifications.

1. Write to us at info@flowelbrand.com indicating the email you used to place the order and your order number.
2. Select the item and the reason for the return. We will send you a return label by email.
3. Affix the label to the outside of the box. You can drop it off at a nearby DHL collection point or arrange a pickup at your address.
4. Once the merchandise is received at our warehouse, we will process the refund.

Place the towels and/or sarongs in their original packaging and then into the shipping box they were sent in. The box cannot be written on or painted. Close it with the FLOWEL seal or sticker included in the shipment.

If you no longer have the original box, you can use any other securely closed and protected box.

Once the return is received and verified at our warehouse, we process the refund within a maximum of 14 calendar days. You will receive a confirmation email as soon as it is processed. The time it takes to reflect in your account depends on your bank.

Original shipping costs are not refundable unless there was an error on our part.

Currently, FLOWEL does not have a physical store. All returns are managed online through info@flowelbrand.com.

Through our contact form or by email at info@flowelbrand.com.

Outside of these hours, you can write to us at info@flowelbrand.com and we will respond on the next business day.

It is not necessary. You can shop as a guest without registering. If you register, we save your information to make future orders faster.

Log in to My account and click Edit in the field you want to change.

In any email you receive from FLOWEL, you will find an unsubscribe link at the bottom of the message. You can also request it by writing to info@flowelbrand.com.

Our towels and sarongs are made with recycled cotton and SEAQUAL® recycled polyester from marine plastics, delicate materials that require specific care:

• Machine wash at a maximum of 30 °C
• Do not use bleach or whiteners
• Wash with similar colors
• Short spin cycle · Tumble dry at low temperature
• Iron at a maximum of 100 °C
• Do not dry clean

Our first collection is one size fits all. There are no size or model changes. Check the exact measurements on each product's page.

All our products are made with certified materials:

• Certified recycled cotton
• SEAQUAL® recycled polyester — made from plastics recovered from the sea
• Global Recycled Standard (GRS)

Production takes place in Bañeres de Mariola (Alicante) using solar energy and without additional water or chemicals.

We accept the following payment methods:

• Bank card: Visa, Visa Electron, Mastercard, and Maestro
• Apple Pay and Google Pay
• Shop Pay

All payments are protected with SSL technology and are completely secure.

Yes. All prices published in the store include VAT.

Enter the code in the "Promotional code" field during the payment process. The discount will be applied automatically before confirming the order.

The most common causes are:

• Expired card — check the validity date
• Incorrect data entered — check the number, CVV, and date
• Credit limit exceeded — consult your bank

If the problem persists, please write to us at info@flowelbrand.com.