In accordance with European consumer protection regulations (Directive 2011/83/EU) and Royal Legislative Decree 1/2007, you have the right to withdraw from your purchase within 14 calendar days from the receipt of the order, without needing to provide any justification.
How to exercise your right of withdrawal
Contact us at info@flowelbrand.com within 14 calendar days of receipt, indicating your order number and the reason (optional). We will send you instructions on how to proceed with the return.
Conditions of returned product
Condition
Detail
Period
14 calendar days from receipt of order
Product status
Unused, unwashed, and with original tags intact
Packaging
In suitable condition for return
Return costs (withdrawal)
€3 to be paid by the customer
Defective product or order error
FLOWEL covers all shipping and return costs
Refund process
Once the product has been received and inspected, we will process the refund within a maximum of 14 calendar days using the same payment method used for the purchase.
How to initiate a return
Contact us by email at info@flowelbrand.com before sending the product.
We will confirm the return address and the steps to follow.
Send the product in its original condition with appropriate packaging.
Once received and inspected, we will process the refund within the indicated period.
Exceptions
In accordance with Article 103 of Royal Legislative Decree 1/2007, the right of withdrawal is not admitted in the following cases:
Personalized products or those custom-made according to customer specifications.
Products that have been used, washed, or are missing original tags.
Additional information
During special campaigns or periods of high demand, resolution times may be slightly extended. In any case, the maximum deadlines established by current regulations will be respected.
